Customer Service Training - Cole Fisher

With the immediate influx of web inquiries and phone calls, it became clear that we needed to restructure their customer support strategy. We developed streamlined prospect tracking and screening scripts, we hosted multiple customer service trainings for all staff, and customized their client management software to better track prospects and report on new cases. Sometimes, how you manage an influx of clients or revenue is just as important as doing what it takes to bring in that new business in the first place.